FAQ

We offer Deluxe (deep cleaning, move-in/move-out, and post-construction) and Recurring (regular residential and commercial cleaning) services. We also customize services to suit your needs.

On the first visit, we will provide cleaning supplies free of charge. Most of our clients prefer to provide their supplies. To help our clients, we can send you a list of suggested products and materials that best suit your needs.

Recurring cleaning is performed based on a set frequency, such as weekly, bi-weekly, or monthly. After an initial assessment, we will create a plan that best meets your needs.

Not required, but it depends on your preference. Many clients choose to provide us with access to their property to perform the cleaning while they are away. We guarantee complete reliability and safety.

The duration varies depending on the size of the space and the type of service. For example, a regular cleaning for an average-sized home can take between 2 and 4 hours.

Yes, we are committed to customer satisfaction. If you are not satisfied with any aspect of the cleaning, contact us within 24 hours and we will get back to you to correct the problem at no additional cost.

Prices are based on the type of service, size of the space and complexity of the cleaning. We do an initial assessment to provide a transparent and fair quote.

We do our best to accommodate last-minute requests, but we recommend booking in advance to ensure availability.

Yes, we offer discounts for recurring services and customized packages. Contact us to learn more about our offers.

We accept payments by bank transfer, money and e-transfer. All transactions are secure.

You can schedule through our website, email or phone. Our team is ready to help find the best time for you.

Yes, we offer specialized cleaning services for upholstery and carpets, using safe and effective methods.

We recommend removing personal items or valuables from the areas to be cleaned. This helps our team to focus directly on cleaning.

These areas are not included in the standard cleaning, but can be added to the service for an additional fee. Please let us know in advance if you would like to include these items in your package.

We can clean taller items using an extension cord, but we do not climb ladders with more than 3 steps. Chandeliers and ceiling fans on very high ceilings may not be accessible by hand.

We do not move furniture, but we will do our best to reach visible areas with our hands or appropriate tools.

Yes, we ask that the area be free of clutter so that we can focus on cleaning. This includes putting away clothes, papers, toys, shoes, backpacks, dishes, and other items that may make it difficult for us to do our job.

No, we do not clean cages, litter boxes, animal waste, feces, urine, or other biological materials.

No, our services do not include laundry or dishwashing.

Cancellations made less than 48 hours in advance will incur a fee of 50% of the service cost. Cancellations made less than 24 hours in advance, lack of access to the property or refusal upon arrival will be charged the full amount of the scheduled service.