1. Services Provided
We offer professional cleaning services as described on our website. Specific details, including service scope and pricing, will be outlined in your booking confirmation.
2. Booking and Payment
- Booking: Services can be scheduled through our website, email, or phone. Confirmation of a booking will be provided via email.
- Payment: Full payment or a deposit may be required at the time of booking, depending on the service. Payment methods include [list accepted payment methods].
- Cancellation and Refunds: Cancellations made at least 24 hours before the scheduled service may qualify for a full refund. Cancellations made within less than 24 hours may incur a cancellation fee. No-shows or cancellations after the scheduled time will not be refunded.
3. Client Responsibilities
- Access: Ensure our staff has access to your property during the agreed time. Failure to provide access may result in a cancellation fee.
- Safety: Secure any valuables and notify us of any hazards or specific instructions prior to the service.
- Preparation: Remove clutter and personal items from areas to be cleaned.
4. Limitations of Service
We do not offer:
- Cleaning of hazardous materials.
- Services outside the agreed-upon scope unless pre-approved and subject to additional charges.
5. Liability
- Damages: We strive for the utmost care, but we are not liable for pre-existing damages or issues arising from cleaning fragile or improperly maintained items.
- Insurance: We are insured for accidental damages. Any claims must be reported within 24 hours of the service.
6. Privacy Policy
Your personal information will be handled in accordance with our Privacy Policy, which can be found here.
7. Changes to Terms
We reserve the right to update or modify these Terms at any time. Changes will be effective immediately upon posting. Continued use of our services constitutes acceptance of the revised Terms.